Invitations

People join your organisation in komplai only by invitation. komplai invites your first administrator when your organisation is set up. After that, your administrators invite colleagues from the hub.

Invite a colleague

Open Organisation › People › Members (/team) and choose Invite a colleague.
Enter the colleague's Email address.
Choose a Role.
Under Access when the invitation is accepted, tick the tools the person gets. All the tools your organisation has are ticked to start with. A guest gets no tools, so the list is hidden for guests.
To use another sign-in method than your organisation's default, open the Sign-in line above Send invitation and choose a Sign-in method.
Choose Send invitation.

Roles

Role	What the person can do
Member	Use the tools you give them access to.
Admin	Invite colleagues and change the organisation's settings.
Guest	Gets no access to tools or the API.

Who you can invite

If komplai has registered your organisation's email domains, members and admins need an address on one of them. Guests can have any address. Contact us if a domain should be added.
An email address can have one pending invitation at a time.
Your organisation can send 20 invitations per hour.

Method	What the invited person does
Password	Chooses a password when accepting.
Passkey	Asks komplai's sign-in to email a setup link, registers a passkey from that email, then signs in and accepts.
Organisation sign-in (SSO)	Signs in with your organisation's own account. The connection must be set up first; see Sign-in with Entra ID and AD FS.

You set the default under Default invitation method on Organisation › Sign-in and security › Sign-in (/settings/sso). People who already have an account keep the sign-in method they have.

An email from komplai, in Danish, saying that you have invited them to your organisation in komplai. It names the tools the invitation gives, and its link works for 7 days. Replies go to your email address.

Accepting

The link opens a page that welcomes the person to your organisation. What happens next depends on the sign-in method:

Password: the person enters their first name, last name and a password that meets the rules listed under the field, and komplai signs them in. If two-factor authentication is required for their role, they first scan a QR code with an authenticator app on their phone and enter the six-digit code. They can choose Use a security key instead and set up the key at their first sign-in.
Passkey: the person enters their name and chooses Send passkey setup. They open the link in the email from komplai's sign-in, register a passkey, then sign in and accept the invitation.
Organisation sign-in (SSO): the person enters their name, chooses Sign in and signs in with your organisation's account.
An existing account: someone who already has a komplai account, for example in another organisation, chooses Accept invitation and signs in as usual.

When the invitation is accepted, the person becomes a member with the role you chose and gets the tools you ticked. A ticked tool outside your agreement is assigned when the agreement covers it. Signing in then opens your organisation, even for someone who belongs to other organisations.

A link that has expired, been revoked or already been used shows This invitation isn't valid. The person then asks you for a new invitation.

Follow up on invitations

Organisation › People › Invitations (/team/invitations) lists every invitation with Email address, Role, Method, Invited by, Status and Expires. Search by address, or filter by status.

Status	Meaning
Pending	Sent and not accepted. The link works until the date under Expires.
Accepted	The person has joined.
Expired	The person opened the link after the date under Expires.
Revoked	Withdrawn by an administrator.

For a pending invitation:

Resend emails a new link that works for 7 days, also when the date under Expires has passed. The link in the earlier email stops working, and the new email says so.
Revoke stops the link at once.

An expired or revoked invitation cannot be resent: invite the person again from Members. If the hub says an invitation was created but its email could not be sent, choose Resend here. Invitations that komplai sent show komplai under Invited by.

After someone has joined

Change a person's role, or remove them, on Members (/team). A person who becomes a guest, or is removed, loses their tools, and their API keys for your organisation stop working. Your organisation always keeps at least one administrator.
Give or take away tools later on Tool access (/settings/apps).
A member who uses a tool through the API creates their own personal API key (kp_live_...) under APIs and integrations (/api-access). The key is bound to the person and your organisation. See API keys and authentication.